By Karen Davis, PLM Managing Director
PLM ARE FINALISTS IN THE INSPIRE BUSINESS AWARDS
We have had great reasons to celebrate at PLM HQ recently. Not only are we toasting to 50 years in business, we are also finalists in the Inspire Business Awards 2018 in the Family Business of the Year category.
The Inspire Business Awards are a regional accreditation which recognises businesses and organisations in north Hampshire which are providing exemplary service, breaking new ground in business and contributing to the local and national economy.
We are especially delighted to be finalists in this category. Here at PLM, we’re so proud of our heritage. Ever since my dad started the company from his garage back in 1968, we have put true family values at the heart of everything we do. It governs factors such as making sure everyone is considered when making big decisions to ensuring we all get together as regularly as possible!
We are so proud to have many family members still part of the PLM team from Support Service Operative Deb Dickinson to Assistant Operations Manager Joel Hylton. However, we hope that every one of our 31-strong staff feels like part of the family, regardless of the bloodline. We also welcome family recommendations and referrals. So, if someone thinks their son may be perfect for a job vacancy, we’re happy to meet with them and see if they fit the bill.
As our company grows, we hope everyone believes they are a valued member of the family as everyone is responsible for getting us to where we are today. Every team member contributes to keeping our valued customers happy and loyal to us and to keep us at the top of our game. This award nomination with the Inspire Business Awards is just proof of that.
Pride, Care and Family are the PLM business values. It is this approach which has played a huge part in the success of the business by:
- Contribution: regular team meetings, get-togethers and a company New Year’s Resolution to meet up twice a year as a full team.
- Sensitivity: encourage everyone to see the big picture whilst not being averse to trial and error for new ventures or projects.
- Every voice heard: we want everyone to interact with senior staff through formal employee engagement forms and satisfaction surveys as well as daily catch ups.
- Treat others with respect: forming open and honest relationships in line with a company code of conduct.
- Fix the problem, not the blame: focus on resolving an issue so it doesn’t happen again rather than what happened to start it.
It is this unique and honest approach which we truly believe is the key to our success and how to keep the legacy going. Being part of PLM means making smart decisions which will future proof the business and make it sustainable for further generations. Business becomes personal with PLM – just as our founding fathers would have wanted.
Inevitably with a family business, it can be hard not to bring work home with you. We have that shared interest which is, of course, directly responsible for the success of the business. But, for our work-life balance, it is so important that we switch off too. For me, we need to have a careful combination of home and business at the dinner table each evening. We can’t ignore some work chat but there is a point where we have to say ‘right, that’s it, close the book on work and have some proper time for ourselves’. Flexibility is also very important – sometimes, the working day will need to be extended. But, what keeps us going is the same as any family – common interest, it’s just that, for us, that’s the PLM business.
So, wish us luck at the Inspire Business Awards 2018 ceremony on 22 November 2018 for us to pick up the coveted accreditation – we will let you know how we get on.