Though our dedicated 24hr live Service Centre, we make communication and technology work together allowing us to deliver the highest levels of customer support to all clients, across the UK, where and when it’s needed.
Live Service Centre
Dedicated Lighting Maintenance Support for PLM Clients
Keeping you informed – Outstanding Technical & Logistical Support
Excellent communication is at the heart of our client support service. Our Service Centre team are experienced lighting professionals, trained in lighting maintenance issues and supported by a technical team.
Our Service Centre provides outstanding support with the aid of the latest live field management software, so we can guarantee to keep you informed on the how, when and why.
With real time information on completed jobs and those in progress, any issues are quickly identified and resolved. Centrally located, the team manage all SLAs, warranties and third-party support providing all of our customers’ with fully transparent information on contract performance.
- Great communication to build strong client relationships
- Exceptional technical and logistical support
- Fully trained support team
- Latest IT field service technology
- 24 hr support
- UK nationwide coverage
- Accurate quotations and reporting
Great business benefits: keeping it simple
- Save time – great support improves workplace efficiency as processes are eliminated, and turnaround for attendance and remedial works is greatly increased which reduces time spent in trying to resolve lighting issues in-house.
- Clarity – our technology brings a standardised view of everything giving complete transparency to you and eliminating risk of human error.
- Connected – Our support system is LIVE so our Engineers are connected and can work around the clock. Keeping work on time and within our agreed SLA.